Working Family Tax Credit: Adverts about Tax Credits
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Wednesday 24 October 2007
Half of tax credit claimants “less likely to claim in future”
Half of tax credit claimants “less likely to claim in future” – Citizens Advice survey
Problems with the tax credits system are causing a crisis of confidence among those who rely on them most, with almost half the respondents in a new Citizens Advice survey saying they would be less likely to claim them in future as a result of their experiences. Problems with overpayments were the most significant factor influencing their decision.
In the national charity’s online survey findings published today, 86% said tax credits were an important or very important part of their income, essential to meet mortgage and childcare costs. But one in four said their experiences made them less likely to claim again in future, and a quarter said they would definitely not want to claim again.
Of those who said they would continue to claim, many comments suggested they would do so reluctantly, feeling they had no choice, despite the stress and uncertainty they had experienced, as they needed the money to survive.
Problems with the tax credits system are causing a crisis of confidence among those who rely on them most, with almost half the respondents in a new Citizens Advice survey saying they would be less likely to claim them in future as a result of their experiences. Problems with overpayments were the most significant factor influencing their decision.
In the national charity’s online survey findings published today, 86% said tax credits were an important or very important part of their income, essential to meet mortgage and childcare costs. But one in four said their experiences made them less likely to claim again in future, and a quarter said they would definitely not want to claim again.
Of those who said they would continue to claim, many comments suggested they would do so reluctantly, feeling they had no choice, despite the stress and uncertainty they had experienced, as they needed the money to survive.
Payout every 15 minutes in Revenue's tax credit chaos
Payout every 15 minutes in Revenue's tax credit chaos By Alison Steed
Last Updated: 12:24am GMT 19/11/2005
Compensation is being paid every 15 minutes that the Tax Credit helpline is open by HM Revenue & Customs to those embroiled in the Government's Tax Credit fiasco.
In less than two years, the Revenue has been forced to make 31,504 compensation payments because of poor service. The figures were revealed by Dawn Primarolo, the paymaster general, in response to a Parliamentary question by David Laws, the Lib Dem's spokesman on work and pensions.
The disclosure this week came shortly after figures revealed that the Child Support Agency had made 35,000 compensation payments in four years.
Last Updated: 12:24am GMT 19/11/2005
Compensation is being paid every 15 minutes that the Tax Credit helpline is open by HM Revenue & Customs to those embroiled in the Government's Tax Credit fiasco.
In less than two years, the Revenue has been forced to make 31,504 compensation payments because of poor service. The figures were revealed by Dawn Primarolo, the paymaster general, in response to a Parliamentary question by David Laws, the Lib Dem's spokesman on work and pensions.
The disclosure this week came shortly after figures revealed that the Child Support Agency had made 35,000 compensation payments in four years.
Q&A: Tax credit problems. Tips and Advice.
Q&A: Tax credit problems
Many people have been overpaid tax credits.
The tax credit system has been criticised for "completely unacceptable" errors, with one third of recipient families having been overpaid, according to a new report.
Many people in receipt of tax credit have told the BBC News website that they are still having problems - and are becoming increasingly frustrated and, in some cases, even desperate.
BBC News website offers some guidance.
Many people have been overpaid tax credits.
The tax credit system has been criticised for "completely unacceptable" errors, with one third of recipient families having been overpaid, according to a new report.
Many people in receipt of tax credit have told the BBC News website that they are still having problems - and are becoming increasingly frustrated and, in some cases, even desperate.
BBC News website offers some guidance.
Payout hope for tax credit victims
People who run up phone bills or bank charges because of delays in tax credit payments could get compensation.
The government has told BBC News Online that claims can be made within the Inland Revenue's standard complaints procedure.
~~~
But a separate scheme to compensate people who have suffered because of tax credit delays has been ruled out.
The Inland Revenue scheme is for people who have suffered worry, distress and incurred "reasonable costs" because of Revenue mistakes - but the payments are not automatic.
The government has told BBC News Online that claims can be made within the Inland Revenue's standard complaints procedure.
~~~
But a separate scheme to compensate people who have suffered because of tax credit delays has been ruled out.
The Inland Revenue scheme is for people who have suffered worry, distress and incurred "reasonable costs" because of Revenue mistakes - but the payments are not automatic.
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